Delete your Stand Off: Enchanted account

You can delete your account and all the data we keep online for it at any time, from inside the game or by email. You can also delete only some of your data and keep your account.

In the game (fastest)

Open Profile from the main menu.
Choose Manage Save Data, then Delete All, and confirm.

This deletes your progress on the device straight away, and your online account and its data as soon as the game is online. If you are offline, it finishes by itself the next time the game connects.

By email

If you cannot use the game, email support@standoffenchanted.fyi with the subject Delete my Stand Off account, and include:

your player ID: it is shown on the Delete All confirmation screen (Profile, Manage Save Data, Delete All) as Your player ID: …;
the name you used in the game, if you remember it;
the installation ID shown under it, if you shared gameplay statistics and want them deleted too.

We delete the account within 30 days and reply to confirm. Accounts are anonymous, so without a player ID we may not be able to find yours; if you no longer have the game, tell us your in-game name and roughly when you last played, and we will do what we can.

Delete some of your data and keep your account

Gameplay statistics: in the game, open Profile and switch Statistics off. This stops them and asks Unity to delete what you shared, within 7 days.
Feedback you sent (Settings, Send Feedback): email support@standoffenchanted.fyi with the subject Delete my Stand Off feedback, and include the email address you gave, or what you wrote and roughly when. Feedback is not linked to your account, so this is the only way to find it.
Anything else: email us with your player ID and what you would like deleted.

We act on emailed requests within 30 days and reply to confirm.

What is deleted

Your online account (a Unity Gaming Services player ID).
Your cloud save: progression, collection, statistics and your profile name.
Your scores and name on the Ascendant Trials leaderboards.
Your shared Trial builds (your latest and your strongest), which other players could meet as a Rival Echo.
The records of your Trial runs used to check scores.
Gameplay statistics you agreed to share (deleted by Unity within 7 days of your request; by email, include your installation ID).
Everything saved on your device, when you delete from the game.

What may remain

Past weekly leaderboards. When a week ends, its board is archived by the leaderboard service and can no longer be changed, so a name and score you set in an earlier week may remain in that week's archive.
Copies on other players' devices. A game that already met one of your shared Trial builds keeps its copy until it fetches new builds; it is no longer shared with anyone new.
Crash reports. Reports of crashes and errors are kept for 90 days, then erased; they cannot be deleted one by one before that.
Feedback you sent. It is not linked to your account, so deleting the account does not delete it: ask by email (see above).
Backups. Our service providers may hold data in backups for a limited time before it is erased.